Order-to-Cash · Performance · EMEA

Order-to-Cash Performance

Consolidated EMEA view across UK, Netherlands and EU Export. Illustrative view from product initiation through to cash collection. Each step shows status, owner, key metric and action required.

PHASE 01

Setup

Master data & product readiness

2 steps

PHASE 02

Order

Capture, validation & allocation

3 steps

PHASE 03

Fulfilment

Pick, pack & ship

2 steps

PHASE 04

Cash & reporting

Invoice, collect & report

3 steps

Steps numbered 01 → 10. Click any step for the drill-down view.

Stage status summary

Across the end-to-end order-to-cash flow

Stage	Owner	Key metric	Trend	Status	Action required
Product initiation	Sales / Product	Cycle time: 12.0 days	Stable	Pending validation	Confirm launch workflow data
Product setup	Operations / Finance	Cycle time: 9.5 days	+0.4 d vs LM	Watch	Review setup delays
Sales order	Sales / Order Management	Orders / month: 5,400	+3% vs LM	Watch	Validate order entry source
Order validation	Order Management	Exception rate: 7.4%	+0.6 pt vs LM	Action required	Review top exception reasons
Inventory allocation	Operations	Stock mismatch est.: 8.1%	Stable	Watch	Validate inventory availability data
Fulfilment	Operations	Pick accuracy: 96.2%	+0.3 pt vs LM	On track	Monitor peak period capacity
Dispatch	Operations / Logistics	OTIF: 87.6%	−0.5 pt vs LM	Watch	Review late dispatch reasons
Invoice	Finance	Invoice query rate: 6.8%	+0.4 pt vs LM	Action required	Review invoice query reasons
Cash collection	Finance	DSO: 49 days	+2 d vs target	Watch	Prioritise overdue accounts
Management reporting	Finance / Leadership	Manual effort: 186 hrs/mo	Stable	Watch	Validate report production effort